Red Lion Hotels, thank you.
For today is my Mom’s 67th birthday and she’s in Portland staying at your airport hotel. That’s basically all the info I had–“red…. something hotel by the airport,” she mentioned as I drove her to DFW yesterday.
So this morning, I got on Google and searched “red hotel airport Portland,” and there you were. I logged on to your website’s chat after checking out the Pacific Grille’s menu. The chat service said to call the hotel. I did.
A wonderful young lady answered at the front desk. I said, “Today is my mom’s 67th birthday, and I believe she’s staying there, and I’d like to have breakfast in bed sent to her room. Can you help me?”
She put me on hold and came back a few seconds later saying that no one was answering the phone in the restaurant, but worse, they normally don’t do room service.
BUT, and this is a big one, “But, I am about to get off work and if you’d like, I’d be happy to take care of this for you.”
“Sure, I’ll place the order and then take the food to your mom’s room.”
I missed the young lady’s name. When she wanted to know about beverages, I instinctively said, “iced tea.” I didn’t realize that in Portland, OR, that’s not even on the menu. “Hey, I’m from Houston,” she said. “I’d drink iced tea for breakfast on Christmas morning! If I can’t swing tea, what other drink, some OJ maybe?”
So about 15 minutes passed and then in came the texts from my daughter. With photos.
Those have to be the biggest hotel restaurant pancakes I’ve ever seen in my life. I mean, they’re TEXAS BIG pancakes all the way from Oregon.
Nice. So in summary, Red Lion Hotels, the front desk attendant who got off about 7:30 or 8 a.m. your time PST today, Sunday, June 8, 2014, she needs a pat on the back. She went beyond what was called upon in her duties as a front desk clerk to ensure that my mom has a memory from her 67th birthday, she hopefully won’t soon forget. I’d never even heard of Red Lion Hotels, but next time I’m on the Left Coast, well, I’ll find a way to spend the night.
Thank you. Please ensure this post makes its rounds through marketing and upward in the company, to the manager of the Portland Airport hotel, and most especially, the young lady from Houston who made my mom’s 67th birthday breakfast one she won’t forget.
UPDATE: Sunday, PM: I received a Tweet back from Red Lion Hotels tonight. They’re going to track down the young lady who helped out this morning and give her a reward.
When I sent a text to Mom letting her know of the RLH tweet she sent the following back: