Don’t Use WD Unlocker on a Mac with Mountain Lion

Oct 15, 2013 by

Don’t Use WD Unlocker on a Mac with Mountain Lion

Error message trying to start Aperture with on a drive with WD Unlocker

Error message trying to start Aperture with on a drive with WD Unlocker

When I bought my 2 TB Western Digital external hard drive a few months back it came with a new feature that made a lot of sense–WD Unlocker, which allowed me to password protect the drive in case I ever left it somewhere or someone stole it.

Well, what I didn’t know is that when hard drives on a Mac go to sleep, they shut off the password protection on the external drive and until you go through the password process again, it does not work. And, I’ve been getting these -50 error messages from my Mac ever since. A call to Apple Care recommended resetting the Power Saving features of my Mac back to the factory settings, but I am here and then step away from the Mac all day long and the factory settings really aren’t acceptable.

Worse still, is that my 800 GB Aperture Library is on this one drive, too.  And once it goes to sleep, and you try restarting Aperture, chances are high you’re going to get an error message. (See above.)

I’m sorry, but this really isn’t acceptable, either on the part of WD or Apple.  To their credit, Apple tried to help me fix this. I’ve searched Google a couple times about WD Unlocker and there’s just not that much out there.

So here’s the solution I’m adopting. Right now, I’m two hours into what said was a four-hour transfer–even using a USB 3.0 connector and sending it to a G-Drive running thru Thunderbolt, it’s still taking five to six hours to transfer the 800 GBs.

When that process is complete, I’m going to reformat the external drive and start over.  This is taking far too much time to do, but in the long run, it’s going to save me a ton of time. Getting to the back of an iMac every time my machine goes to sleep has become a royal pain, not to mention an unnecessary one.

WD, you need to work out with Apple to resolve this.  The whole thing with Aperture has been more than I should have had to deal with and I count this as your fault.

There also doesn’t appear to be anyway to simply turn the PWD thing off. Your instructions for that are not easy to understand.

So if you’re out there and wondering should you install WD Unlocker on your external drive, my recommendation is don’t, unless you have tons of time to waste and like -50 error messages.

(The second image is what I get now when I try to delete a file off the drive.)  And this message is presenting even after I’ve gone thru and unlocked the hard drive once again.

 

-50 error message on a Mac because of WD Unlocker

-50 error message on a Mac because of WD Unlockerth

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External Hard Drive (error code -50)

Jul 29, 2013 by

External Hard Drive (error code -50)

External Hard Drive (error code -50) can be generated because you have turned this off....

External Hard Drive (error code -50) can be generated because you have turned this off….

I have two G-Drives I used for video editing. One is a 2 TB drive and the other is a 4 TB drive. Both are critical to the work done here at Claxton Creative and both lately have generated error code -50 messages.

When it happened on the 2 TB a few weeks ago, I ran Disk Utilities on my 27-inch iMac and ultimately reformatted the disk after moving all of it’s contents over to my new 4 TB drive. I bought the 2 TB unit about a year ago.  The 4 TB a month ago.

Today I began doing some video editing for a client and tried to save the project to the 4 TB.  It wouldn’t work.

Naturally, I began to get anxious.  How in the world?!?!?

So after searching the forums and boards for about 20 minutes I just called Apple Care.

One of the first things we did was go to Energy Settings under the Apple and Preferences and turned the settings for putting hard disks to sleep back on. I had previously turned this off cos it’s frustrating to wait some times for the disks to fire back up when I’ve been working a while and all of the sudden need to save.

EMPHASIS ADDED: It appears that while I had instructed my iMac to not allow the external drive to shut down, it was doing so by design regardless, and that is what was casing the conflict.

Well, we did that, then rebooted the computer and all of a sudden, I was able to save to the 4 TB again.

Before calling Apple Care, I had run Disk Utility on the 4 TB and it was fine.

I got kicked up to a second-level support member and talked through a few other things, but ultimately, it appears things are working again.

 

 

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Life Is Good When You’re The WOW! At An Apple Genius Bar

Feb 5, 2013 by

Life Is Good When You’re The WOW! At An Apple Genius Bar CC Yellow Books Circle 60 by 60 TR 1

Since I bought my first MacBook Pro on Oct. 11, 2007, I’ve had my share of opportunities to visit the Apple Genius Bar at Northpark Mall. If you don’t know, it’s one of the smallest stores in the Apple Store inventory, but also one of the busiest.  This is where I took my One-To-One training with Adopho Cantu and learned so much more than I could ever have hoped for. Screen Shot 2013-02-05 at 12.13.17 PM

Today I was in attempting to do a restore of my email lost last Tuesday after applying a Rule to Mail because a spammer had sent an email from the address < @>.  We were trying to use Time Machine to restore Mail to where it was before that fated rule change. (We didn’t get it to work either.)

But as we were going through the process–I’ve also spent about an hour on the phone with Apple Care–the Genuis started asking about what I do and then I got to whip out the iPad and show her Dr. Mark Van Stone’s 2012: Science & Prophecy of the Ancient Maya, Ken Plume, John Robinson and Len Peralta’s There’s A Zombie In My Treehouse, and lastly, Dr. John Ed Mathison’s When God Redefines the Possible, a work in progress.

When the Genius started manipulating the 3D image of the Rio Azul mask that’s in the book, her response was Apple Genius Cool–“SHUT UP!”  (I wasn’t saying anything.)

Before I knew it, I had three other geniuses looking at the books and doing the same thing.  Genius One kept saying, “I am showing off my customer!”

Now like I’ve said, I’ve had my share of Genius Bar visits, but this was the first time I wasn’t the one in awe of what was going on.  It was the Geniuses.

We talked about how one before in Northpark I’d showed the books to a sales rep who told me, “It’s so cool for us to see things like this, because we send stuff out of here in boxes all day long, the tools you need to do cool stuff.  It’s fascinating for us to see how it’s actually being used.”

And so this is another tribute and thank you to the Genius, sales and One-to-One training staff of the Apple Store at Northpark Mall in Dallas, Texas.  Without my One-to-One training from Adolpho, who is no longer there, there’s no telling how far behind I still would be. And what a great memory to have–SHUT UP!

 

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Dear Spammer, this red dot will be the last thing you ever see. I promise.

Jan 29, 2013 by

Dear Spammer, this red dot will be the last thing you ever see.  I promise.CC Red Circl

The past week or so I’ve been getting an annoying email that almost looks like it’s from Dr. Oz. But it’s not.  It’s spam. Screen Shot 2013-01-29 at 5.26.21 PM

So today, tired of it and in the midst of 4 or 5 client projects, I highlighted the email from this jackass, opened preferences in Mail and applied the spamming rule. Thing is, I didn’t see what the spammer’s email address until after I clicked the apply rule button.  The address?  @

About 30 minutes later, I realized the damage that had been done.  My entire inbox of 408 active emails was gone.  It still is right now and I’ve already spent an hour on the phone with Apple Care and they’re about to call back again.

So, who ever you are, jackass. One day, I promise you. The last thing you’re ever gonna see is a bright flash of red light over your heart or just above your eyeballs. Then it’s gonna be good night baby.  Or jackass in your case.

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