Could Not Log In to iMessage–Resetting PRAM fixed it

Aug 10, 2013 by

Could Not Log In to iMessage–Resetting PRAM fixed it

All of a sudden on my MacBook Pro I could not log in to iMessage. It had an error saying it couldn’t find the right settings or some sort.  I tried resetting passwords. Logging in on various versions of the .mac, .me and .icloud logins I have.  Nothing worked.

Then I tried resetting the PRAM on the Mac and it works fine now. A link to how to do this is below, but essentially you turn off the machine and before you hit the power button, hold down the OPTION + COMMAND + P + R keys all at the same time.  (At least before the white screen appears, and then let go. The screen will go black.  When it boots, you may have to hit the power button again, then try to log in to iMessages and at least for me, and others, it worked.

Not sure what’s afoot. There was some speculation that this was due to iOS 7 beta conflicts or a new software update for Mountain Lion, but I didn’t have one available and I’m not using iOS 7 beta on any of my devices.

Hope this works for you.

http://support.apple.com/kb/PH11243

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What Apple Didn’t Say About Changes From iBooks Author Version 1 Series

Dec 5, 2012 by

What Apple Didn’t Tell Us About Changes From iBooks Author Version 1 Series

We published our book for iPad 21012: Science & Prophecy of the Ancient Maya by Dr. Mark Van Stone on Aug. 23, 2012 using the 1.0 version series of iBooks Author. The book cleared through Apple’s approval process in a day or two and was up on the iBookstore without us even realizing it.

The book has been selling well; not as well as we hoped, but it’s been selling. As we get closer to Dec. 21, 2012, interest has been picking up and we’ did a TV interview here in Dallas Tuesday that’s slated to run soon.

But there’s been a problem we didn’t know about until after the October 23, 2012 update to iOS 6, iBooks 3, iBooks Author 2.0 and iTunes Producer 2.8. At least three customers have bought our book and reported not being able to actually open it once it’s on their iPad. While that number is small, in our opinion, that’s three too many.

What is more troubling is that we received no notification from Apple, iTunes Support, iBookstore Support, meaning the problem could have been with the individual users. We just don’t know. When we asked iTunes Store Support why they gave refunds instead of letting us know about the problem, their answer was that they simply don’t discuss why they issue refunds.  Not helpful.

Trying To Get To The Problems Caused By iBooks Author 2.0

So as we publish this piece, all we know is that three customers said once they downloaded version 1.0 of our book for iPad, they couldn’t open it. The bar across the icon of the book was black, which tends to indicate there’s a problem.

When we opened our .iba file made from the version 1.0 series (It was last opened on Aug. 23, 2012)  in version 2.0 on Nov. 24, 2012, we immediately got a flag warning from the software saying that the image on page 156 was too large. Thumbing through the book also showed that iBooks Author 2.0 had messed up multiple widgets we’d laid out perfectly in version 1.0.  They were compressed into a tiny size and were sitting at the left sides of pages. Several of them we’d laid out to encompass an entire page. Version 2.0 messed all that up and required us to repaginate several places in the book.

The first flagged warning is pictured below:

Warning Screen in iBooks Author 2.0

Warning Screen in iBooks Author 2.0

It never occurred to us that we might need to open up an old version of the book made with an earlier version of the software to ensure that the new version didn’t mess it up. That’s not how software updates are supposed to work! And certainly, one wouldn’t expect that something that had passed muster in an earlier version suddenly was being flagged as a problem. But that’s what happened.

So up popped that first screen warning asking if we wanted to see the problems it’d found.

So, I clicked yes and got this next screen:

Issues with Photo on Page 156

Issues with Photo on Page 156. This dialogue box appeared and said an image that worked fine up until Oct. 23, 2012, was no longer any good in our book for iPad.

To fix the photo problem meant taking the original, running it through Photoshop, shrinking it, and then reloading the page. Nothing difficult there, but if there is anything causing a problem with people downloading the book and it opening now in iOS 6, it’d seem this was it.

But wait. Version 2.0 caused even more disruptions inside the original product.

Widgets All Messed Up

Things got even wonkier after that. There were multiple widgets in the book that got totally screwed up by iBooks Author version 2.0. As you can see, some of them got zapped in size and then moved to the top left portion of a page, completely affecting the pagination within a chapter.

Widgets From iBooks Author 1.0 Are All Messed Up In Version 2.0

Widgets From iBooks Author 1.0 Are All Messed Up In Version 2.0

 

To fix everything back required going through all 179 pages of the book and ensuring that the pagination wasn’t messed up.

There were numerous cases where it was.

Pagination From iBooks Author Version 1.0 All Messed Up in Version 2.0

Pagination From iBooks Author Version 1.0 All Messed Up in Version 2.0

Last Saturday night a week ago, we tried to save these changes so that we could quickly upload the book back to the Apple servers and have the issue resolved.

Then came about the whole issue of the destination drive was full that was written about last week.

Software Updates On Our Mac

It is important to note here that we keep our MacBook Pro’s software up-t0-date. We updated to Mountain Lion the day it came out. We updated iBooks Author as soon as Apple released it on Oct. 23, 2012.  We updated to iBooks 3 on an iPad 3 on Oct. 23. We updated to iTunes Producer, which is used to send books for iPad to Apple’s servers as soon as we saw it was available. So you can imagine how we felt when we started getting responses from the truly good people we’ve been working with for three months off and on now at iBookstore Support suggesting that our uploading problems might be coming because we HAD NOT updated the software. No, our problems were happening because we HAD.

iBookstore Support

So after the problem with the destination drive, we reported the problem to the iBookstore Support team.

We kept also trying to get our book to upload once we got past the destination drive issue.  And we soon had more problems, which will be discussed in the next post.

For now, the book has been uploaded to Apple and it has been approved. But to say this hasn’t been quite upsetting and frustrating would be a great untruth.

Suggestion To Publishers

We strongly recommend that if you have a book on the iBookstore right now that was made in version 1.0 of iBooks Author that you open it up in version 2.0 and see what kinds of bugs might pop up.  Then we also suggest you do an upload of a new version to the iBookstore. You can imagine the pain in our hearts the past week and a half trying to get our book reloaded to the iBookstore when it’s about the 2012 Maya prophecy and we’re down to 17 days away. This could not have come at a worse time for us. But thankfully, we did get some great one-on-one support from our many friends at Apple to help get this resolved. It was just a real nail bitter there for a spell…..

 

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Books for iPad, Submit Your Manuscript

Nov 10, 2012 by

We now are accepting submissions for manuscripts for books for iPad. Please complete the form on our site and we will be in touch with you promptly to discuss how to make these amazing new “books.”

German

Wir haben jetzt akzeptieren Einreichungen für Manuskripte für Bücher für iPad. Bitte füllen Sie das Formular auf unserer Seite und wir werden mit Ihnen in Verbindung sein, zeitnah zu diskutieren, wie diese erstaunliche neue machen “Bücher.”

Japanese

我々は今、iPadのための本のための原稿の提出を受け付けています。当社のサイト上のフォームに記入し、我々は速やかにこれらの素晴らしい新しいようにする方法を議論するためにあなたに連絡される “本を。”

French

Nous acceptons les soumissions de manuscrits de livres pour iPad. S’il vous plaît remplir le formulaire sur notre site et nous prendrons contact avec vous rapidement pour discuter de la façon de rendre ces étonnantes nouvelles «livres».

Spanish

Ahora estamos aceptando solicitudes para los manuscritos para libros para iPad. Por favor complete el formulario en nuestro sitio y nos pondremos en contacto con usted a la brevedad para discutir cómo hacer que estas nuevas y sorprendentes “libros.”

Italian

Ora sono, iscrizioni aperte per i manoscritti di libri per iPad. Si prega di compilare il modulo sul nostro sito e saremo in contatto con voi immediatamente per discutere su come rendere questi incredibili nuovi “libri.”

 

Three Books for iPad. Submit Yours

Our three books for iPad. Submit your manuscript solicitation in English, German, Japanese, French, Spanish and Italian. All countries that regularly visit our site.

 

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Day One of Adobe Creative Cloud Review–Still Feeling Like Christmas Morning!

May 12, 2012 by

We’ve had a great 24 hours of creative development using the newly released Adobe Creative Cloud CS6 tools uploaded for public use and consumption on May 11, 2012.  At the end of Day One, it still feels like Christmas Morning.

Last week we began a major HTML 5 overhaul of our site and refocused our company’s mission on the niche industry of interactive books for the iPad.  We still do PR and we still do web design, startups and photography and video work.  But going forward, our primary focus is on “making things glow.”

And so today we’ve posted a new video bumper you will begin seeing in all Claxton Creative, LLC produced videos.  This 12-second video is the result of multiple hours of testing, designing, editing, experimenting, reformatting and at times, near frustration.  But alas.  We have something designed we are quite proud to show.

The tools used to make this piece included Photoshop Extended CS6, Illustrator CS6, Premier Pro CS6 and Media Encoder CS6 from Adobe.  The audio tracks were built using Garage Band and they were all put together using a 17″ 2.4 Ghz Intel  Core i7 with 8 GB 1333 MHz RAM.

Yesterday we upgraded the RAM from the standard 4 GB that the machine came with to 8 GB through a purchase from Crucial.

The only issue we have had yet was when we tried to do a lot of sound editing in Premier Pro yesterday and it kept crashing.  But it appears that we should really have been using Audition CS6 instead, so maybe that’s the rub. We’ll see.

But all in all, we could not be happier with the release of all of these incredible tools, and for us, because we already owned Photoshop CS4, are only costing us $29.99 per month for one year.  Hopefully, we’ll be selling interactive books for the iPad at the rate of a bazillion a day by next May and we won’t really worry about it going to $49.99 a month…

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All Smooth with iOS 5 and Lion 10.7.2, Except

Oct 13, 2011 by

UPDATED 10/14/11 1:14 p.m.:  I figured out this morning what happened.  When iCloud went down at one point yesterday, it took that account offline, so when it came back on, it didn’t because of the requirement to manually bring it back online.  All is well now.

All has gone well with the updating.  It took a heck of a long time, but hey, this has never been done before so hats off to Apple.

I have had issues today with intermittent connectivity to Mail on the Mac.  Right now it shows this:

Mail is working on my iPhone 4 and the iPad.  But it’s the Mac that filters out all the crap email that I get thanks to sneaky wording in Facebook Apps and the like.  So I’ve been offered a snazzy new bra today and some other stupid stuff.

Anyone else having similar issues?

As you can see from the iCloud update link, all is running fine.  Except mine.  http://www.apple.com/support/icloud/systemstatus/

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